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COMPLAINTS FORM

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Customer or company*

Full name of the customer or company

Representative customer or company

If someone else is submitting the complaint on behalf of the customer or company

Customer type*

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Personal ID code / Registry code

Personal identification number for the natural persons and company registration number for the legal entities. Required field if there is a financial claim as result of the complaint. We might ask for the ID and additional details for further identification of the customer.

Phone

with the country code +

Type of complaint*

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Email*
Date of Incident*

When the dissatisfactory incident occurred

Description of Issue*

Description of the customer’s rights allegedly violated

Circumstances of incident

Details around how/when the incident occurred. Optional if covered under Description of Rights Violated

Evidence

Upload relevant documents, screenshots, etc. Or refer to the evidences already available to Cachet

Confirmation*

CONTACT FORM

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