How Adaptive Insurance Helps The Platform Economy Scale

The New Market Reality

The employment landscape is changing. It is not just the traditional 9-5 model that is on the way out. Revolutions are underway in where, how and for whom we work.

In every field, we see the prioritisation of flexibility. For many, on-demand gig work has become the standard. Ride-hailers, last-mile couriers and app-enabled handymen, are more common than ever. Thanks to digital platforms, connecting service providers with customers at the touch of a screen.

But can the guardrails of traditional business keep up? Insurance, for example, has long been a financial safety net, protecting businesses from unexpected risk. In today’s on-demand, flexibility-first, platform economy those same guardrails risk becoming blockers unless they evolve.

Enabling Platforms with Adaptive Insurance

Traditional insurance is not suited for the dynamic nature of the platform economy. Workers’ schedules evolve based on demand and opportunity. Fixed monthly-based policies are a drag on on-demand services as they fail to adapt to use-age based trends.

Adaptive insurance, like On-Demand service, rethinks the traditional insurance model to build a new set of solutions fit for the modern economy. It uses real-world usage data to set premium prices, offering a flexible pricing set-up that reflects actual usage habits.

This model eliminates both overpayment and under coverage issues to offer a flexible, smarter pricing method. For platform businesses, it aligns their insurance cost to their unit-economics in a radically powerful way.

A Growth Enabler for Shared Mobility Platforms

Reshaping the market requires unique solutions, not only for revenue-generation but also for cost risk as you scale. Apps offering ride-hailing services, such as Uber Bolt and Lyft, understand this more than any. Insurance is their largest expense after driver pay.

To control costs and improve safety, companies are partnering with Cachet to develop insurance solutions that match their operational reality. These solutions combine adaptive coverage with predictive and preventative tools that enable proactive risk management

It’s not just the platforms themselves who can benefit from adaptive insurance solutions. Increasingly, we are seeing operators build value for their users through insurance offerings.

Thanks to Cachet, Bolt has embedded insurance in the driver’s application to reward loyalty with meaningful insurance savings. Just one way platforms can facilitate drivers access to fairer, smarter coverage tailored to real-world schedules.

The Solution to Build Gig Worker Loyalty

Gig platforms, such as Taskrabbit or Ring Twice, face a more unique challenge. How to retain tasker loyalty when faced with competition and even the option to repeat work after an initial engagement off-app?

Building loyalty over the long term is critical for digital platforms. Adaptive insurance is increasingly becoming a meaningful retention solution that lowers the cost and guarantees security of loyal users

Taskrabbit adopted adaptive insurance as a reward for their taskers’ loyalty. Insurance became a way to reward loyalty with protection and social value. Going beyond accident and critical injury cover, to also include compassionate and family leave.

Everything embedded into the Cachet platform experience. No separate policies. No fine print. Just clear, accessible protection. The result is an end-to-end insurance experience that delivers high Tasker retention as a result

Securing Last-Mile Delivery Platforms End-to-End

The last-mile delivery system is complex. Courier journeys vary in terms of time and distances. Just like with rides and trips in shared mobility, traditional insurance struggles to understand the real risks involved. As a result, under-coverage or over-priced coverage is the norm.

Adaptive insurance solutions can provide last-mile delivery operators with a solution that allows them to ensure courier safety. An adaptive pricing model, pay-per-rides, turns insurance into a competitive advantage for operators.

But beyond fairer pricing solutions, Cachet’s platform brings operation data into predictive insights into risk and usage. Layering on-top of these a web of preventative recommendations and tools to prevent riskful outcomes before they emerge

The result, for last-mile delivery, is coverage that actually makes sense to adopt – keeping fleets safe. Whilst operators gain a smarter way to shape courier performance over the long term.

Modern Service Require Modern Solution

Every sector is being reshaped by technological innovation, and insurance is no exception. Cachet’s data-first technology enables adaptive insurance that predicts and prevents risk at scale—turning insurance from a headache into a competitive edge for digital platforms.

For platforms built on operational efficiency, adaptive insurance solves a critical scaling challenge. On-demand services gain the flexibility they need, while independent workers benefit from smarter coverage and fairer pricing that reduces their operational costs.

The result is insurance tailored to platform operations—without traditional complications—that drives adoption and enables sustainable growth across the platform economy.